01
Monitoring and management
Continuous oversight of the systems your office depends on.
- Managed networks
- Remote monitoring
- Firewall management
- Wi-Fi management
Managed IT Services
Your Technology. Our Responsibility.
Managed IT from XTSURE means one team monitors, supports and maintains your technology environment, and takes responsibility for how it performs.
- 01 Monitoring and management
- 02 Support
- 03 Coordination
- 04 Lifecycle and records
Support that knows your environment before you call.
Most IT support is reactive. Something breaks, someone calls, and a technician who has never seen your setup starts investigating. The fix may work, but nothing is written down and the same fault comes back.
Our managed service is built the other way round. We document your environment first, monitor what matters, and handle routine maintenance on a schedule. When something does go wrong, we are often aware of it before your team is, and the person responding already knows how your network is built.
Install, invoice, leave is not a support model.
The difference between a vendor and a managed service partner is what happens after the work is finished.
Traditional vendor
- INSTALL
- INVOICE
- LEAVE
The relationship ends at handover. The next fault becomes a new job.
XTSURE
- ASSESS
- DESIGN
- DEPLOY
- DOCUMENT
- MONITOR
- SUPPORT
- IMPROVE
Improvements feed the next assessment. The environment gets better the longer we look after it.
What is included
Four areas of work, each designed, delivered and documented to the same standard.
02
Support
Help for your people, with agreed response times.
- IT helpdesk
- SLA support
- Endpoint support
- Incident management
03
Coordination
We deal with the third parties so your team does not have to.
- ISP coordination
- Vendor management
- Microsoft 365 administration
- Multi-location support
04
Lifecycle and records
Knowing what you have and when it needs attention.
- Asset management
- Infrastructure lifecycle
- Preventive maintenance
- Documentation and AMC services
How we deliver it
Every project follows the XTSURE Assurance Lifecycle. For this service, it runs in four stages.
-
Onboard
We audit and document the environment, collect credentials securely, and agree the scope, priorities and response times.
-
Monitor
Monitoring set up for internet links, firewalls, switches, Wi-Fi and critical devices, with alerts routed to our team.
-
Support and maintain
Helpdesk requests handled under SLA, and maintenance, updates and health checks carried out on schedule.
-
Review and improve
Regular reviews covering incidents, risks, ageing equipment and recommendations, so decisions are made with facts.
What you receive at handover
Documentation is part of the work, not an extra. Every item below is handed over in an organised pack your team can use for years.
- Documented environment and asset register
- Agreed SLA and escalation path
- Monitoring and alerting
- Ticket history and reporting
- Maintenance schedule and records
- Periodic service reviews
Common questions
Something else you want to know? Ask us directly.
What is the difference between managed IT and an AMC?
A typical AMC covers repairs and visits for listed equipment. Managed IT goes further: monitoring, helpdesk, documentation, vendor coordination and regular reviews. We offer both and can recommend which suits you.
Do we need to replace our existing equipment?
No. We start with what you have, document it and flag any risks. Replacement is recommended only where equipment is unsupported, failing or holding the business back.
Can you support multiple locations?
Yes. Remote monitoring and support work the same way for every site, with on-site visits arranged according to the agreed SLA for each location.
Related services
Planning a new office, an upgrade, or better support for what you already run?
Tell us what you are working on. We will ask the right questions, look at what exists today, and come back with a clear recommendation.